Case studies

Real work. Real outcomes.

We don't do vague case studies. If we can't put a number on the outcome, we don't count it. Every engagement below is something we're proud to point at.

AllInfrastructureAI & automationRecruitment
InfrastructureObservabilityKubernetes · Datadog · AWS

Industry

SaaS / 3D Design & Collaboration

Scale

High-traffic, multi-tenant production

Engagement type

Infrastructure automation

Automating observability tagging for high-traffic SaaS products — cutting incident triage time by 82%

The Problem

Two of the client's flagship products — Build 3D and Plans — were running on Kubernetes clusters with inconsistent, manually maintained Datadog tags. As traffic scaled, the monitoring layer couldn't reliably correlate alerts to services, environments, or deployment versions. Engineers were spending the first 20 minutes of every incident just figuring out which environment was on fire and which version was running — before any actual debugging could begin. Meanwhile, a weekly “tag cleanup” task was quietly consuming ~3 hours of senior SRE time that should have been spent on reliability work.

The Sage & Crew Solution

  • Audited the full Datadog tag taxonomy across both products — identified 14 conflicting tag conventions inherited from separate teams.
  • Defined a unified tagging standard (env, service, version, team, product) aligned to existing Kubernetes labels — zero new concepts for the engineering team to learn.
  • Built an automated tag-injection pipeline using Kubernetes admission webhooks — new deployments tagged correctly at the pod level, no manual step required.
  • Updated all Datadog monitors, dashboards, and SLOs to the new taxonomy in a single migration window.
  • Wired Datadog deployment tracking to the CI/CD pipeline — every production push creates a traceable deployment event automatically.

The Impact

22 min → 4 min

Mean time to triage

60% → 100%

Production pods with correct tags

−38%

Datadog alert noise

3 hrs/week

SRE toil eliminated

100%

Env-to-version traceability

Zero

Manual tags per deployment

“We finally have a monitoring setup that tells us what's wrong, not just that something is wrong.”

— Engineering Lead

More case studies publishing soon — recruitment, AI automation, and software projects.

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